A parents and carers’ guide to MOST

A black and white illustration of a girl sitting cross legged using her laptop

Does your young person need extra mental health support?

You’ve come to the right place. 

This page is specifically for parents and carers to learn about:

  • the MOST app and its features
  • how we keep young people safe
  • how a young person can access MOST
  • frequently asked questions parents have about MOST.


If you’re a young person or a clinician, we’ve got information pages for you too.  

What is MOST?

MOST is a free, safe, online mental health support service for young people aged 12-25.

It’s designed to give young people support at every stage of their mental health care journey.

This includes when they’re waiting to see a mental health clinician for the first time, during or in between face-to-face sessions, and even after they’ve left the care of their clinician.

MOST is based on more than 12 years of research and clinical trials. The content and human support on MOST can help young people with strategies for anxiety, depression, social skills and social anxiety, sleep, body image, navigating the mental health system and much more.

MOST's key features

There are two versions of MOST, one for under 15s and one for over 15s.

Having two separate platforms allows for the content to be tailored for the clinical and developmental needs of these different age groups.

Both apps have the same key features:

  • Real people: MOST clinicians, career consultants and peer workers with lived experience of mental health that moderate the app and provide advice and support.
  • Tailored therapy journeys: a collection of therapeutic activities designed to help young people learn effective strategies to help them with their mental health and other life challenges.
  • The MOST Community: a safe social network where young people can connect with and learn from others who are going through similar challenges.
  • A personalised toolkit: a space for young people to work through evidence-based modules and save their favourite activities for ease of access.

Accessing MOST

MOST is available through participating youth mental health services in VIC, NSW, ACT, QLD and WA.

Parental consent is needed for anyone under the age of 15 to access MOST.

Once a young person has been referred to MOST, they will receive a text message with a link to start the onboarding process.

If the young person is under the age of 15, their parent or carer will also receive a text message with some information about MOST.

After sign up is complete, your young person will be able to access MOST online or via the app.

Frequently asked questions

Any young person between 12-25 (inclusive) who has been referred to MOST from a participating youth mental health service can sign up to MOST.

MOST is free for young people, even after they’ve left the care of their referring clinician.

No, young people can’t direct message other young people on MOST so we can ensure they’re being safe.

They can only engage with other young people as part of the MOST Community which is moderated by peer workers and supervised by MOST clinicians.

The community is moderated in two ways:

  • MOST clinicians and peer workers moderate the community 9am – 8pm Monday to Friday with additional checks on the weekend.
  • an automated algorithm identifies and blocks potentially risky and/or offensive content until it can be reviewed by a peer worker or MOST clinician.

MOST clinicians don’t provide updates to parents or carers. However, they may send updates to the service that referred your child to MOST.

If you wish to learn more about your young person’s involvement on MOST, please reach out to the mental health clinician that referred them to MOST.

No, we will never sell your young person’s data to other parties.

All information is stored according to privacy and confidentiality agreements.

In the first instance, please speak to your young person’s mental health clinician. For general enquiries or technical support, please contact us.